FAQ

How do I service, repair my watch or return merchandise?

Please contact the store you purchased the item at, or any Nixon dealer (check our Dealer Locator). For any other enquiries, please contact our Customer Service Department by sending an email to ukcustomer@nixoneurope.com. We will talk you through a solution. Items sent back to us without a service authorization number will not receive service. If you are somewhere else in the world, please go to the nixonnow.com homepage, select your country, then support/service for more details.

How do I check the status of my service, repair, or return?

Once we get your watch, please allow up to 7 working days for it to be processed. For any other enquiries, please contact the store handling your repair, or our Customer Service Department by sending an email to ukcustomer@nixoneurope.com with your return number.

My band is broken, can I order a new one?

We sell and ship watch bands separately for limited models. Some watches need to be sent in to our Service Center for band replacement. Please contact the store you purchased the watch at, or any Nixon dealer (check our Dealer Locator). You may also contact our Customer Service Department for band replacements by sending an email to ukcustomer@nixoneurope.com. If you are somewhere else in the world, please go to the nixonnow.com homepage, select your country, then support/service for more details.

Is the coating on my watch covered under warranty?

The coating on your Nixon watch is part of the exclusivity of its design. The coating gives your Nixon watch a unique color. Like all fine watches, your Nixon watch needs to be treated with care. Hard scratches and abrasion will scratch the coating off your watch. The coating on your watch is not covered under warranty. The Nixon Service Center can replace coated parts for a minimal charge. Watches need to be sent into the Nixon Service Center for part replacement. Please contact the store you purchased the watch at, or any Nixon dealer (check our Dealer Locator). For any other enquiries, please contact our Customer Service Department by sending an email to ukcustomer@nixoneurope.com, and we will talk you through a solution. Watches sent back to us without a service authorization number will not receive service. If you are somewhere else in the world, please go to the nixonnow.com homepage, select your country, then support/service for more details.

Can I switch the band on my watch for another band type or color?

To keep the integrity of the exclusive design of your Nixon watch, we do not switch bands on watches for other material types or colors. To have your band replaced with the original band design, send your watch into the Nixon Service Center for band replacement. Bands, straps and bracelets are not covered under warranty. Please contact the store you purchased the watch at, or any Nixon dealer (check our Dealer Locator). You may also contact our Customer Service Department for band replacements by sending an email to ukcustomer@nixoneurope.com, and we will talk you through a solution. If you are somewhere else in the world, please go to the nixonnow.com homepage, select your country, then support/service for more details.

How do I get a new buckle or locking looper?

Watches need to be sent in to the Nixon Service Center for buckle or locking looper replacement. Please contact the store you purchased the watch at, or any Nixon dealer (check our Dealer Locator). You may also contact our Customer Service Department by sending an email to ukcustomer@nixoneurope.com, and we will talk you through a solution. If you are somewhere else in the world, please go to the nixonnow.com homepage, select your country, then support/service for more details.

How do I get a new springbar or pin?

We can send some small parts out individually, depending on the watch model. Some watches will need to be sent in for repair. Please contact the store you purchased the watch at, or any Nixon dealer (check our Dealer Locator). You may also contact our Customer Service Department by sending an email to ukcustomer@nixoneurope.com, and we will talk you through a solution. If you are somewhere else in the world, please go to the nixonnow.com homepage, select your country, then support/service for more details.

How do I get a new battery?

Most of our watches can be taken to a certified jeweler for battery replacement. All models can be sent directly to us for battery replacement. You will incur a reasonable service charge for watches sent to us for battery replacement. This service also includes a pressure test to ensure proper re-sealing and water resistance. Please keep all receipts for battery and repair service made at certified jewelers. There are some specific models we suggest sending to us directly for battery replacement due to their materials or construction. Please contact our Customer Service Department by sending an email to ukcustomer@nixoneurope.com, and we will talk you through a solution.

How long is my watch covered under the limited warranty?

Nixon offers a 2 year limited warranty for all products from the date of purchase. For specific details on what the warranty covers, please visit the Service section of our website.

What does my limited warranty cover?

Please visit the Service section of our website for details on what the limited warranty covers.

I didn't register my watch, or I lost my proof of purchase, can I still have it serviced under warranty?

You may be required to provide a proof of purchase in order to have your watch serviced under the warranty. Please contact the store you purchased the watch at, or contact our Customer Service Department by sending an email to ukcustomer@nixoneurope.com for more information.

My watch is outside of the warranty, can I still have it serviced?

Nixon's Service Center can provide full service for your watch. For an estimated charge and service repair, please contact the store you purchased the watch at, or any Nixon dealer (check our Dealer Locator). You may also contact our Customer Service Department by sending an email to ukcustomer@nixoneurope.com, and we will talk you through a solution. If you are somewhere else in the world, please go to the nixonnow.com homepage, select your country, then support/service for more details.

How can I get technical assistance for my watch?

Please contact our Service Center by sending an email to ukcustomer@nixoneurope.com for technical assistance on your watch. One of our representatives can assist you with setting your watch, answering any questions on watch functionality, or walking you through a solution for any technical issues with your watch.

How do I find an item that is unavailable in the Nixon Store?

Please use the Dealer Locator from our websites main menu to search for local dealers in your area, and for online dealers. A local dealer may have the item you are looking for in stock, or may be able to special order it for you. Or You can contact our Customer Service Department by sending an email to boutique@nixoneurope.com. We can let you know when an out of stock item is expected to become available. You can also use the Notify button to receive an email when the item becomes available on nixonnow.com.

How do I return or exchange an item I purchased from Nixonnow.com?

Nixon offers a 30 day return/exchange policy from the date of purchase for all products purchased from Nixonnow.com. All items must be in new and unused condition, and must be sent back with all original packaging and contents. Please contact our Customer Service Department by sending an email to boutique@nixoneurope.com so we can provide you with a Return Authorization number and instructions for your return.

How do I get more detail on colors, features, or sizing of a Nixon product shown on the website?

Most of the watch details are specified in the items' product description. Details of the features can be found by going over the small icon under the watch. You can also contact our Customer Service Department by sending an email to boutique@nixoneurope.com for detailed information on the color, features, or sizing of a Nixon product.

How do I find a Nixon Dealer in my area?

Please use the Dealer Locator from the main menu on our website to search for local dealers in your area. You can search for a dealer by city or Zip Code. You can also locate all online Nixon dealers.

Where can I find the included user manual and extra links and pins for my new watch?

The compartment at the bottom rear of the watch stand can be opened and closed, and it contains the user manual and extra links and pins.

How do I know if I can surf or swim with my watch?

Please reference the the water resistance rating chart that is displayed in all user manuals, catalogs, and on our website. Some watches are style specific, and due to the materials or case ratings, should not get wet. The specific case rating for every watch is displayed on the back of the product card attached to each watch. We suggest that all leather bands do not get wet. These watches are marked with a No Water Icon.

How do I obtain a User Manual for my watch?

All User Manuals can be found under the main menu on our website. All manuals are available for download, view, or print.

How do I contact Nixon regarding general feedback or questions about Nixon products or the company?

Please e-mail us at ukcustomer@nixoneurope.com.

How do I get on the team?

There are two levels to the team, the Regional Rider level and the Pro Team level. There are also two ways to get on it. To get on the Regional Rider Team you are either handpicked by a member of our Pro Team or selected by our regional rep in your area. If you want to get on the Regional Rider Team fire us an email at Nixon Europe Team and tell us about yourself. If you want more info on The Nixon Pro Team check out our Team section on the website.

How do I register and service my Nixon Automatic watch?

Please visit the Elite Class page on our website for detailed information on registering and servicing your Nixon Elite Class watch.

Why should I register my Nixon Automatic watch?

All Elite Class have a limited life time warranty and each watch has a serial number stamped on the back. By registering your watch, you validate the start of your warranty period and tie the serial number to you as the owner.

How accurate can I expect my Automatic watch to be?

Since Elite Class watches are hand made with hundreds of moving mechanical parts, they are typically less accurate than a quartz movement. Each watch movement is slightly different and will therefore have a different accuracy level. The tolerance specifications for the Automatic range from +40 to -10 seconds a day (Or +20 minutes to -5 minutes per month). Automatic movements can be adjusted by Nixon or a professional watch technician if the watch gets out of these tolerances. Remember to track all service on your watch to maintain your lifetime warranty.

EMAIL US AT: nixon@nixoneurope.com